Friday, September 14, 2012

GoDaddy Update

We finally know what  caused the GoDaddy crash, it was their DNS servers as I reported in my previous post.




GoDaddy has sent all its customers an apology and a 1 month credit for the September 10 crash of its site. The email read:

   
Dear Xxxx,

We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.

We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.

At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.

As a result of this disruption, your account will be credited for the value of 1 month of service for each plan that has at least one active or published site (Web Hosting, Quick Shopping Cart®, Website Builder, Email, etc.).* This credit will be available to you for the next 7 days. Please click the button below to redeem your credit.



It's an honor to serve you. As always, please call us 24/7 at 480-505-8877 — anytime, for any reason.

Sincerely,

Scott Wagner
CEO
GoDaddy.com

Talk about doing the right thing. Kudos to GoDaddy for this move.


So what does this have to do with safety you ask? See my previous post here:



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